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Dear
Gary:
I
want to take this opportunity to express our complete
satisfaction with the manner in which Carlson homes executed
your responsibilities during the warranty period on our
home. We have nothing but the highest praise for Gino Zanga,
who never failed to respond quickly and effectively to
any issue we had, and who managed the completion of the
warranty repairs in a a most expeditious manner and with
minimal inconvence to us.
All in all, the experience has been one of the great
satisfaction, and we want you to know how grateful we
are. Excellent service such as this has to come from
the top down. We appreciate your standing behind the
product in a manner which is no longer the prevailing
mode in our country. If reputation counts for anything,
you should achieve great success. We wish you the best.
Frank
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